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we are looking for...

Head of Support and Logistics

Your role in the company

Manage support and logistics departments’ work on daily basis and in strategic level.

You will

Lead support and logistics departments to deliver world class service and customer satisfaction

Develop and prioritize support and logistics departments’ goals, evaluate their accomplishment

Create and implement best support and logistics practices, strategies, policies, processes and procedures to aid and improve operational performance

Ensure efficient and friendly collaboration between support, logistics and other teams in the company

Plan and administer the budget for support and logistics matters

Contribute to new business initiatives and projects

Resolve customer tickets in a professional and friendly manner

We are looking for someone who has

2+ years experience in leading support teams for a technical product or service

Experience developing and driving long-term strategy while remaining nimble to day-to-day responsibilities, project management, and team needs

Excellent command of English language (both spoken and written)

Exceptional communication skills

Strong organizational and prioritizing skills

Professional and positive attitude towards colleagues and clients

Knowledge in the audio and music industry is a bonus

What can we offer you

Competitive salary (starting from 2000 EUR gross per month)

Health insurance

Opportunity to be a part of a revolutionary start-up changing the music industry

International work environment, business trips

Free parking

Fun and music-loving colleagues, open office and other start-up related goods

Apply now.

Please send your CV and  Cover letter to aija.raviete@sonarworks.com with a subject line “Head of Support and Logistics”.

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